The Koala Kare Blog

When families dine or shop, they notice the details that make a facility feel clean, safe, and well maintained. High chairs, baby changing stations, and other family amenities all contribute to their experience and perception of your facility. 

Provide regular maintenance and ensure proper hygiene of your high chairs, baby changing stations, and other family-focused equipment to build a path to parent loyalty that helps your bottom line. Family-friendly restaurants can draw 25% more guests than those that do not. 

Plus, routine maintenance can help reduce potential safety and liability concerns by ensuring equipment remains clean, functional, and in good condition. 

What Customers Notice: Clean, Safe, Working Amenities

When customers use your washrooms, they notice whether the space is clean, well maintained, and easy to use. The condition of your baby changing stations and other equipment can shape their overall impression of your facility. They may notice:

• Visual cleanliness: Stains, grime, or dated surfaces signal a lack of routine maintenance.
• Structural functionality: Broken parts, loose hinges, or uninspected hardware suggest a safety risk.
• Equitable access: Changing stations in men’s and family restrooms — not just women’s rooms — show support for every caregiver.
• Cohesive design: Baby changing stations in finishes that do not match the rest of the accessories disrupt the visual flow of the washroom.

The Maintenance Routine that Builds Loyalty 

Investing in high-quality, durable amenities reduces the maintenance burden during the lifetime of the product. However, they still need to be properly maintained and checked. Doing so is as simple as adding a few quick inspections to your normal maintenance routine.

Baby Changing Stations: Surfaces, Straps, and Liners 

• Examine operation: Check opening and closing mechanisms regularly, and replace worn pneumatic shocks if needed.
• Assess safety features: Inspect snap-lock safety strap for signs of wear, replacing frayed straps if needed.
• Stock accessories: Keep dispensers filled with sanitary bed liners and diaper disposal bags.

High Chairs: Cleanliness, Straps, and Upkeep 

• Sanitize surfaces: Wipe down non-porous surfaces between every use. Avoid porous wooden chairs, which trap food debris and harbor bacteria in hidden crevices.
• Inspect structural integrity: Perform regular checks on frame stability, looking for cracks, loose hardware, or wobbly legs that compromise safety.
• Verify harness safety: Check safety straps for wear or fraying, and test buckles to ensure they latch securely every time.
• Optimize space management: Select compact, stackable high chairs that keep dining areas organized without obstructing walkways when not in use.

Review our comprehensive care guides on the Maintenance Matters page to keep your amenities in top condition.

Maintenance Pays Off: The Repeat-Visit Effect 

Research by PricewaterhouseCoopers indicates that 32% of customers walk away from a business after just one bad experience. Consistent attention to the details of your facility can help create a more positive experience for customers, including parents and caregivers. 

Clean, well-maintained high chairs and baby changing stations show families that their needs have been considered and that you care for your facility.

Ready to replace or upgrade your amenities? Explore our range of safe, innovative, durable baby changing stations and child seating solutions that can help your business build a path to parent loyalty.