Frequently Asked Questions

Baby Changing Stations

• How do I buy a baby changing station?
  • You can purchase them through a distributor. How to Buy >
• Do I need to buy a baby changing station?
  • Baby Changing Stations are mandated by law in certain cities, states and federal buildings. Check out our Legislation Map for more information. 
• Which model is right for me?
  • Please review our product listings as we offer vertical and horizontal orientations and surface and recessed mounted. Decor is also a consideration. Do you want a stainless steel finish or perhaps the color Earth to match your restroom decor. See Baby Changing Stations >
• How do I install my baby changing station?
  • Check out our installation guides here >
• My baby changing station has a damaged part. How do I fix it?
  • It depends on the damaged part, as not everything can be repaired. Replacements are available for many of our parts here > You can also identify the product you have installed and view the product page to see what items are available as replacement parts.
• How do I specify baby changing stations in my building project?
  • Please download our CSI-formatted Specifications Guide to learn more about specifying our products >
• Are your baby changing stations compliant?
  • Please visit the compliance section of our website. 

Child Seating

• How do I buy child seating?
  • Through a distributor How to Buy >
• How do I know which high chair is right for my establishment?
  • Items to consider are: color, design, stackability, the need for a tray, product footprint. Please consult the product section to compare models.
• How do I assemble my high chair?
  • Not all high chairs require assembly, but if your product does, please visit product resources for assembly instructions for that particular high chair.
• My seating product has a damaged part. How do I fix it?
  • Please visit our replacement parts page to see if we offer the applicable part.
• Are your seating products compliant?
  • All high chairs are ASTM compliant and many EN compliant. Learn More >
  • Applicable boosters meet the ASTM standard. Learn More >

Replacement Parts

• How do I know which replacement part I need?
  • Visit the product page for a list of replacement parts available for the product you have. Changing Station Parts > Child Seating Parts >
• How do I install my replacement part?
  • Replacements parts have corresponding installation sheet to guide you through the process. Please visit the replacement part section of the website to view the instructions, specific to a particular part. 
• How do I buy replacement parts?
  • Parts can be purchased on our website or through various distributors.  Buy Now >
• Are there any available job openings?
  • Please check out our Working Here section for information on job openings and working at Koala.
• Do you have a blog?
  • Yes. Our blog is available here >
• Where can I find your press releases or news articles?
  • Please visit the news section of our website.

Miscellaneous

• How do I contact you with questions or comments?
  • Please visit our contact us form to send an email or call us at 303-539-8300.